Privacy Policy

Privacy Policy

  1. Privacy Act

1.1 The Privacy Act 1988 (Act) requires entities bound by the Australian Privacy Principles (APPs) to have a privacy policy in place. TSG Franchise Management (we, us or our), is an organisation and an APP entity for the purposes of the Act, and are committed to the APPs contained in the Act. 
1.2 This Privacy Policy outlines the personal information handling practices of TSG Franchise Management and provides a general overview of our policies in respect of the collection, handling, disclosing and management of your personal information in the course of our day-to-day operations. 
1.3 Personal information is any information or opinion about you that identifies you or is capable of identifying you, even if the information is not true and also includes information that is in a physical form and information that is not. 
1.4 By providing us with your personal information you agree to the terms and conditions in this Privacy Policy and understand that we may update this Privacy Policy when our collection, handling, disclosing and management practices change. 
1.5 If you have any queries about our management of your personal information, you are encouraged to contact our Privacy Officer for further information (see section 13 below). 

  1. Exemptions,nogeneral exemptions under the Act apply to us or to any of our acts or practices. 
  2. Collection of your Personal Information

3.1 the personal information we collect from you will depend on the dealings we have with you, but we will limit the information we collect to what is reasonably necessary for us to provide you with products, promotions and services we have in-store and online.  
3.2 The personal information we collect may include, but is not limited to, your name, contact details, delivery address, date of birth, in-store CCTV camera images, details of enquiries you make or feedback you provide us with. 
3.3 When collecting personal information, we will take reasonable steps to make you aware of the purposes for which the information is collected. the organisations to which we may disclose your information. the consequences if you fail to provide the requested information, and whether we are likely to disclose your information to overseas recipients.  
3.4 We will, whenever possible, collect personal information directly from you and will take reasonable steps to provide you with reasons for the collection of your personal information.  
3.5 We may at times receive personal information from third parties and will notify and provide you with details relating to the personal information collected and the manner in which it was collected. We will also determine if we are entitled to receive the information and will treat such information i11 the manner set out in this Privacy Policy. We will destroy or de-identify all personal information received from third parties which we are not entitled to hold.  
3.6 We do not collect sensitive information from you unless you consent to the collection of the information, or if we are required to do so by law. 

  1. Storage and management of your personal information

4.1 The personal information we hold is stored in a secure manner and encryption technologies are used to safeguard transactions and personal information. Our customer data is protected against misuse, loss, unauthorised access and modification or disclosure.  
4.2 We will endeavour to destroy or de-identify your personal information as soon as it is no longer required by us (as permitted by law).  
4.3 We have a data breach response plan in place, this will allow us to respond to data breaches in an effective and timely manner, allowing us to contain such a breach and reduce the risk of unauthorised access, disclosure or loss of personal information. 

  1. Use

5.1 We will use your personal information for the purpose for which we collected it, and for related purposes we consider will be within your reasonable expectations. If we use your personal information for any other purpose, we will first obtain your consent before we use your personal information, unless we are required or permitted by law to do so without obtaining your permission.  
5.2 We generally collect, hold and use your personal information to:  
5.2.1 provide the service requested, respond to your inquiries, send you information that you request, or otherwise achieve the purpose for which the information was submitted to us;  
5.2.2 contact you to ask about your experiences with, or impressions of, our products or services  
5.2.3 contact you from time to time to advise you of new products, promotional offers, or services offered by us or our dealers that we consider may interest you;  
5.2.4 conduct market research or monitor product demand (although where possible we will use "de-identified" information that does not refer to particular individuals when conducting these activities);  
5.2.5 contact you about other matters relating to products or services that you have acquired from us; 
5.2.6 streamline and personalise your experience within our website, or tailor our information, services or products; 
5.2.7 create aggregate data about our web site visitor and other statistics to allow for more efficient operation of our website ;  
5.2.8 engage in other activities where required or permitted by law; and 5.2.9 undertake any purpose related to any of the above.  
5.3 We may use personal information to contact you for direct marketing and promotional purposes You may at any stage opt-out from receiving these communications by contacting our Privacy Officer or using the opt-out function provided for in the communications. If you do not opt-out in either of these ways you will be taken to have consented to receiving such communications from us.  
5.4 There are no consequences for opting out of receiving our marketing and promotional communications and you may elect to re-join our marketing list at a later stage. 

  1. Disclosure of Personal Information

6.1 We do not routinely disclose your personal information to any other person or organisation unless you agree to it. Your personal information will only be used for the purpose for which we collected it, or related purposes we consider within your reasonable expectations. We may disclose your personal information to:  
6.1.1 our authorised agents, contractors or subcontractors that provide administrative or promotional services (for example, mail processing businesses, printers, or market research companies or other service providers). We typically enter into contractual agreements with these organisations to ensure that information we disclose is used only for the limited purposes for which we have provided it; and  
6.1.2 our related bodies corporate within TSG Franchise Management 
6.2 If we propose to disclose your personal information for any other purpose, we will first obtain your consent, unless we are required or permitted by law to do so without seeking your permission.  
6.3 If we need to disclose personal information to overseas recipients (for instance storing data via a cloud service or where delivery address information for online orders is managed via a third party located overseas), we will comply with the APPs in disclosing your personal information overseas including taking such steps as are reasonably necessary in the circumstance s to ensure that the overseas recipient does not breach the APPs. 

  1. Online Privacy

This part of our Privacy Policy sets out the way we handle your personal information in respect of online services provided to you. Online collection includes any services we provide via the internet, mobile applications, and email.  
7.1 Automatic collections and cookies - Our website server automatically collects various items of information when you use our website and may attach a "cookie" to your computer's memory. A "cookie" assists us to store information which is used to improv e our website and your online experience by monitoring your usage of our website and to provide information on items you may be interested in. This information is used for statistical analysis, system administration and similar related purposes; we do not use this information to identify you. Third parties may also use these "cookies" to collect non-personal information about your use of our website and may use it to deliver online advertising to you. You may of course choose to configure your compute r to disable "cookies" and you may choose to accept "cookies". The settings in your internet browser software can be adjusted to prevent cookies being stored on your computer, if required. However, some of the features of our website may then not be available to you. If you choose not to have "cookies" placed on your computer, please set your browser preference to reject "cookies" before accessing our website. 
7.2 Third party advertising, We may at times use "Remarketing" to advertise online. Third party vendors, including Google may show our ads on sites across the Internet.  
7.3 Email and Message Forms, We may collect personal information from you (such as your name, address, telephone number and email address, and any other personal information you volunteer) if you send us an email or if you submit information to us using a message form, or brochure request form or feedback form. We will use this personal information to con tact you and provide you with a response to your message, to send you information that you request, and for other related purposes we consider are within your reasonable expectations. We will not use or disclose any such information for any other purpose without your consent. 
7.4 Social networking sites. We may use social networking services such as Twitter, Facebook and YouTube to communicate with the public about our products and services. When you communicate with us using these services, we may collect your personal information, but we only use it to help us communicate with you and the public. The social networking service may choose to handle your personal information for its own purposes and should have their own privacy policy in place, which we encourage you read before making use of the social network service.  
7.5 Storage and Transmission of Personal Information Online 
7.5.1 If you provide any personal information to us via our online services (including email) or if we provide such information to you by such means, the privacy, security and integrity of this information cannot be guaranteed during its transmission unless we have indicated beforehand that a particular transaction or transmission of information will be protected (for example, by encryption).  
7.5.2 If we receive your personal information, we will take reasonable steps to store it such that unauthorised access, modification, disclosure, misuse, and loss are prevented.  
7.6 Mobile applications  
7.6.1 N/A currently. 

7.7 Other Online Services, If any of our online services (including any email messages we send to you) contain links to other online services that are not maintained by us (other services), or if other services link to our online services, we are not responsible for the privacy practices of the organisations that operate those other services, and by providing such links we do not endorse or approve the other services. This Privacy Policy applies only in respect of our online services. 
7.8 Third Party Advertising 
7.8.1 We may allow third parties to use cookies or other tracking technologies to collect non-personal information about your use of our website, including your IP address, pages viewed and conversion in formation. This information may be used, among other purposes, to deliver advertising targeted to your interests and to better understand the usage and visitation of our website and other websites tracked by these third parties.  
7.8.2 This Privacy Policy does not apply to, and we are not responsible for, third party "cookies" or other tracking technologies. We encourage you to check the privacy policies of advertisers and/or ad services to learn more about their privacy practices. 

  1. Collection via Careers Section

8.1 Personal information collected via our website careers / jobs section will only be used for the purpose of recruitment by recruitment companies we appoint from time to time.  
8.2 The information you submit to us may be disclosed to referees, those of our staff who are involved in recruitment, security organisations, recruitment agencies and other third parties who assist us in the recruitment process. If you choose not to provide any of the information requested, we may be unable to send you information, fully process your application or properly consider you for employment.  
8.3 Any information we collect about you via our website, or otherwise in relation to the recruitment process, will be used and disclosed in the same manner as described in this Privacy Policy unless we tell you otherwise.  
8.4 Personal information received from successful applicants will be stored in our staff records file. Personal information received from unsuccessful applications will be destroyed within a reasonable lime from assessing the application. 

  1. Access to and Correction of Personal Information

9.1 You may contact our Privacy Officer to request access to or correction of your personal information held by us. Contact details for our Privacy Officer are set out in section 13 below. You will be required to verify your identity before we will allow you to access your personal information, for the protection of your privacy and the privacy of others.  
9.2 Making such a request is free, but we may require you to pay a fee in order to access your personal information held by us. We will advise the amount of the fee payable (if any) once we have assessed your application for access. This fee is based on the cost of providing you with access to your personal information (for example, photocopying costs). It is not a fee for lodging a request for access to or correction of your personal information.  
9.3 We may refuse to allow you to access or to correct your personal information if we are legally required or entitled to do so. If this is the case, we will provide you with written reasons for the refusal (unless it is unreasonable to do so) and the options available to complain about the refusal. We will endeavour to respond to your request for access or correction within 30 days from receiving your request.  
9.4 If you lodge a request for access. we may provide you with access to your personal information in any of a number of ways (including, for example, supplying you with a copy or providing you with the opportunity to inspect our records).  
9.5 We will take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, and complete. If we are satisfied that any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant, or misleading, we will amend our records accordingly.  
9.6 Please notify us if our records need to be updated. 

  1. Dealing with us Anonymously

You may deal with us anonymously or using a pseudonym, but this may limit our ability to provide products and services to you. 

  1. Changes to our Privacy Policy

We reserve the right to amend this Privacy Policy at any time by uploading the updated Privacy Policy to our website. You may also obtain a copy of the current version of our Privacy Policy by contacting us. We encourage you to read our Privacy Policy each time you deal with us so that you are aware of any changes made to it. 

  1. Complaints

If you believe that a breach of your privacy has occurred, or you otherwise have a complaint about our use or management of your personal information. we encourage you to contact our Privacy Officer to discuss your concerns. Contact details can be found in Section13 below. Your complaint will be considered and dealt with by our Privacy Officer. Please allow us a reasonable lime to respond to your complaint. If you are not satisfied with our resolution, you may make a complaint to the Office of the Australian Information Commissioner whose contact details can be found at: 

  1. Further Information

You may contact our Privacy Officer in writing if you require further information about the ways we manage your personal information.  

Our contact email address is otherwise by post - TSG Franchise Management – Privacy Officer, PO Box 4296, RINGWOOD VIC 3134Page Break 

Terms & Conditions 


  1. Terms and Conditions of Use
    By using theTSG2U website you are subject to the following terms and conditions of use. These Terms and Conditions of use govern your use of this web site and your use of this web site indicates your acceptance of these Terms and Conditions. TSG2U "We, Us") may from time to time amend, update, or change this web site including these Terms and Conditions without prior notice. Any promotion, competition, product, or service identified or contained in this website is subject to these Terms and Conditions or those specified on the applicable webpage. 
  2. General Disclaimer
    TSG2Uis not liable for any loss suffered in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. 
  3. Content
    Publication of electronic addresses on thewebsite is for the purpose of professional communication only and must not be used to infer consent to the receipt of unsolicited commercial electronic messages. We reserve the right to change any of the material on this web site at any time. We do not undertake to keep this web site updated and are not liable to you or anyone else if errors occur in the information on this web site or if that information is not up to date. 
  4. Intellectual Property Rights
    All materials andthird-party logos, brands and trade names displayed on the website are either the property of, or used with permission by Us and protected by copyright. The use of these materials by you, or anyone else authorised by you, is prohibited unless specifically permitted by legislation, these Terms and Conditions or express written permission from Us. You may not, in any form or by any means: adapt, reproduce, broadcast, decompile, disassemble, download, copy, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website; or commercialise any information, products or services obtained from any part of this website, without prior written permission from Us. The trademarks must not be used or modified in any way without our express written permission or the relevant third-party owner. Any unauthorised use of images and third-party logos, brands and trade names may violate copyright laws, trade mark laws, the laws of privacy and other civil and criminal statutes. 
  5. Hyperlinks
    TSG2Umakes no representations about websitewhich may be accessed through this site which are not maintained, controlled, or created by TSG2UTSG2U does not endorse these sites and is not responsible for their content. 
  6. Site Policies, Modification and Severability
    We reserve the right to make changes to our site, policies, and these Terms and conditions of Use at any time. If any of these terms shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term.
  7. Limitation of Liability
    Your use of thewebsite is at your risk. We make no warranties or representations as to its accuracy and, to the extent permitted by law. We specifically disclaim any liability or responsibility for any errors or omissions in the content on the website. We will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use this web site and the content, whether based on warranty, contract, tort, negligence or any other legal basis, and whether or not We know of the possibility of such damage. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with this paragraph but allows a limitation of a certain maximum extent, then our liability is limited to that extent. 
  8. Warranties
    Except as otherwise stated in the text of a webpage of thiswebsite or as required by law, everything on the website and all products displayed on the website are provided to you "as is" and, to the extent permitted by law, is provided without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Information on this Web site may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. We have a policy of continuous improvement of products and reserve the right to make improvements or changes to products without notice. We do not warrant that your access will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use of or result of the use of the material in this site in terms of their correctness, accuracy, reliability or otherwise. You assume the entire cost of all necessary servicing, repair, or correction. on account of your access to, use of, or browsing on the website (including accessing hyperlinks) or your downloading of any materials, data, text, images, video, or audio from the website. We are not responsible for the content of any website linked to or from the website. Your linking to any other website is entirely at your own risk and is only provided for your convenience and should not be interpreted as an endorsement of the owner/sponsor of the website or the content of the website. To the extent permitted by law, we disclaim all warranties, express and implied, as to the accuracy, validity, legality or otherwise of any materials or information contained on such sites. 
  9. Governing Law
    The information contained in thiswebsite is intended for use by persons resident in Australia and is governed by the laws of the State of Victoria and the Commonwealth of Australia. This website may be accessed throughout Australia and overseas. We make no representations or warranties that the content of this web site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this web site from outside Australia, you are responsible for ensuring compliance with all laws in the place where you are located. 
  10. Specific Warnings
    10.1 You must ensure that your access to, or use of, thewebsite is not illegal or prohibited by laws which apply to you. 
    10.2 You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. TSG2U takes no responsibility for any such damage which may arise in connection with your use of the website. 
  11. Goods
    11.1TSG2U takes no responsibility for the content of any Goods purchased through the website. 
    11.2 You warrant that, if your Order includes Restricted Material (such as Tobacco products), you are eligible to purchase such Goods. 
  12. Pricing
    12.1 Prices displayed on theTSG2U websites are subject to change without notice. Prices for items on an order are fixed once your Order has been accepted. Subsequent price changes either up or down will not be retrospectively applied to accepted Orders. 
    12.2 You agree to pay the delivery charges specified at the time you submit your Order. 
    12.3 All prices listed are in AUD and include GST. 
  13. Orders
    13.1 You may place an Order by following the instructions on thewebsite. Your Order will be submitted by completing payment details and pressing the "Complete Order" button. Orders will be deemed to have been received by TSG2U at the time TSG2U sends an Order confirmation to your nominated e-mail address. 
    13.2 Each Order (once accepted) represents a separate Agreement incorporating the terms of that Order. 
    13.3 TSG2U reserves the right to not accept Orders that request commercial quantities of Goods. If TSG2U is unable to supply your total Order this Agreement will apply to the supply of all or part of the Order. 
    13.4 TSG2U will use its best endeavours to supply Orders placed through the website, however TSG2U reserves the right to cancel any Order without notice for any reason. 
    13.5 In event of a cancelled Order, any payments processed by TSG2U will be promptly refunded. 
    13.6 Customers who wish to cancel an Order must notify TSG2U by 9 am on the next business day following the date of Order, quoting the Order reference number. 
    13.7 You acknowledge that the Internet can be an unstable and, sometimes, insecure marketplace. At times the website may not be available, or Orders may not be processed or may not be accepted for reasons beyond our control. In these circumstances TSG2U accepts no responsibility. 
  14. Payment
    14.1 You may provide your nominated credit card details during the purchase process described on thewebsite. 
    14.2 Once the Goods the subject of your Order are received from suppliers and are ready for dispatch, TSG2U will process payment for the Goods (plus any delivery charges) using your nominated credit card (Visa or Mastercard). 
    14.3 You authorise TSG2U to debit such amount from your nominated credit card. 
    14.4 If your nominated credit card is declined by your financial institution, TSG2U will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements. 
    14.5 TSG2U may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and may not contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment by another method that is acceptable to TSG2U. 
  15. Delivery, Risk and Title in the goods
    15.1 TSG2Uwill use its best endeavours to deliver the Goods to your nominated delivery address within the time period specified at the time of placing your Order. However TSG2U will not be liable to you or anyone else for any losses suffered or incurred due to delay. 
    15.2 Subject to payment, property and risk in the Goods passes to you upon delivery of the Goods to your nominated delivery address. 

15.3 All parcels are delivered using DELIVERY PARTNER. DELIVERY PARTNER reserves the right to request identification at the time of delivery. If the residence is unoccupied at time of delivery or identification can not be provided, DELIVERY PARTNER will attempt to re-deliver the following day. If the residence is again unoccupied the intended resident will be charged a return-to-sender fee and the goods will be returned to TSG2U where a full refund will be issued upon receiving goods. 

  1. Faulty or damaged goods
    16.1 TSG2Uwill use its best endeavours to replace any faulty Goods, or Goods damaged prior to delivery. 
    16.2 Damaged or faulty Goods will be replaced (at the discretion of TSG2U) or where replacement of damaged or faulty Goods is not possible (in the opinion of TSG2U) a full refund will be issued for the value of the faulty or damaged Goods. 
    16.3 All damaged and faulty goods must be returned to TSG2U. 
  2. Returns
    If you have a return, please refer to our returns policy for more information.
  3. Indemnity
    18.1 You waive, release, discharge and relinquish any and all claims that you now have or may have against TSG2Uwhich are connected with, arise out of, relate to or are incidental to the use of the website. 
    18.2 You agree to indemnify TSG2U and keep us indemnified, and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by TSG2U arising out of or in connection with the website by any other person as a result of your, or any person using your password's: 
    (a) act or omission; 
    (b) breach of these terms and conditions; or 
    (c) infringement of any Intellectual Property on the website. 
  4. Privacy
    Please refer to our website privacy policy for detailed information. 
  5. General
    20.1 Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.
    20.2 A failure or delay by TSG2U to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by TSG2U does not preclude its future exercise or the exercise of any other power or right. 
  6. International Online Customers
    We do not accept any orders from international customers or international credit cards. 

22. TSG2U  
In these Terms of use, a reference to TSG2U is a reference to TSG Franchise Management (ABN 11 746 942 142) trading as TSG2U.